Refund policy

LAST UPDATED: September 7, 2026

This Return and Refund Policy explains how refunds are handled for digital products purchased from DigitoraFlow ("we," "us," or "our"), operated by Mohamed Essanhaji, located at 1155 Vantassell St, Bathurst, NB E2A 4C7, Canada. All products sold through DigitoraFlow are digital templates and tools delivered electronically. There is no physical merchandise, and nothing is shipped to you.

1. Nature of Our Products

All products offered by DigitoraFlow, including StarterFlow, Basic Flow, Pro Flow, and Business Ultimate Flow, are digital downloadable content delivered instantly by email upon completion of purchase. Because these are digital goods delivered immediately, our refund practices differ from those applicable to physical merchandise.

2. General Refund Policy

Due to the instant and irrevocable nature of digital content delivery, all sales are generally considered final once the digital files have been delivered to the email address provided at checkout. We encourage you to review product descriptions carefully before completing your purchase.

3. Exceptions

We will consider a refund request in the following circumstances:

  • You were charged more than once for the same order due to a technical error.
  • The digital files you received are corrupted, incomplete, or otherwise materially defective.
  • You did not receive access to your purchased digital product within a reasonable time after payment was confirmed.

To request a refund under these exceptions, please contact us at richardnilson2026@outlook.com or +1 506-828-8799 within 14 days of your purchase date, including your order number and a description of the issue.

4. EU, EEA, and UK Customers — Digital Content Withdrawal Right

If you are a consumer located in the European Union, the European Economic Area, or the United Kingdom, you ordinarily have a 14-day right of withdrawal from a digital content purchase under applicable consumer protection law. However, because our products are delivered instantly upon purchase, this withdrawal right does not apply once performance of the digital content has begun with your prior express consent, and your acknowledgment that you thereby lose your right of withdrawal. By completing your purchase, you provide this consent and acknowledgment at checkout. If you did not provide such consent, or if your digital content was not delivered as described, please contact us using the details above to discuss your options, which may include a refund.

5. How Refunds Are Processed

Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your payment provider or bank.

6. Contact Us

If you have questions about this Return and Refund Policy, please contact us at:

DigitoraFlow
1155 Vantassell St, Bathurst, NB E2A 4C7, Canada
Email: richardnilson2026@outlook.com
Phone: +1 506-828-8799

For related information, please see our Terms of Sale, Terms of Service, and Privacy Policy.

LEGAL REVIEW NOTICE

This document was generated as a starting template and should be reviewed by a qualified legal professional before publishing. In particular, the section addressing the EU/EEA/UK 14-day digital-content withdrawal right and its checkout-consent waiver should be reviewed carefully to confirm that your checkout process actually captures the required consent and acknowledgment in a manner that satisfies applicable law in each target market.